Returns & Exchanges

Product changes

All purchases made in the store are delivered with a purchase receipt. To return a product you have a period of 15 days from the purchase of the same as long as the product is returned in perfect condition with its original packaging.

*Due to hygiene issues, no changes are made to earrings.*

In the event of a defect, all parts are guaranteed for 30 days from the date of purchase, after which time no changes will be made.

In all returns a "Voucher" will be delivered in the form of a new ticket with the same value of the purchase made. Said "Voucher" will have a limited time of use in 1 year, after this time the voucher will expire.

* For a possible change, the customer will be responsible for sending us the product with its original packaging, taking care of the transport costs of both the product that is returned to us and the new product chosen.*

In the event that you wish to exchange your item for another, you must contact our Customer Service and the customer must send the product and its original packaging in perfect condition to Mestiza (C/Narváez 40 28009 Madrid) through a private transport company or the Post Office within the indicated period, accompanying the communication that we send you in your order and indicating the will to withdraw from the contract, your personal data and those of the order. Mestiza will not be responsible for the cost of said shipment.


Local offices

C/ Narváez 40

28009 MADRID.

If you have any questions, you can contact us through our web contact form, by mail or by calling on the phone 914 31 99 52

Exchange or return of the product in a MESTIZA store: At the moment it is only possible to make changes and returns in any of our stores located in:

C/ Narváez, 28009 Madrid