Returns & Exchanges

Product changes

All purchases made in the store are delivered with a purchase receipt.To return a product you have a period of 15 days from the purchase of the same as long as the product is returned in perfect condition with its original packaging.For hygiene reasons, no changes are made to the earrings.All this information appears on the purchase receipt.

In the event of a defect, all parts are guaranteed for 30 days from the date of purchase.In the event of a defect, you have to contact us at info@mestizajoyas.com and we will inform you of the steps to follow.

In all returns, a "Voucher" will be delivered in the form of a new ticket with the same value as the purchase made.Said "Vale" will have an unlimited time for its use.

In the event that you wish to exchange your item for another, you must contact our Customer Service-% 20var% 20prefix% 20 =% 20'ma '% 20 +% 20'il'% 20 +% 20'to ';% 20var% 20path% 20 =% 20'hr'% 20 +% 20'ef '% 20 +% 20' = ';% 20var% 20addy67663% 20 =% 20'customersupport'% 20 +% 20 '@';% 20addy67663% 20 =% 20addy67663% 20 +% 20'aristocrazy '% 20 +% 20 '.'% 20 +% 20'com ';% 20document.write ('% 3Ca% 20 '% 20 +% 20path% 20 +% 20'% 5C ''% 20 +% 20prefix% 20 +% 20 ' : '% 20 +% 20addy67663% 20 +% 20'% 5C '% 3E');% 20document.write (addy67663);% 20document.write ('% 3C% 5C / a% 3E');% 20 // -% 3E% 5Cn% 20% 3C / script% 3E% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3Cspan% 20style =% 5C'display:% 20none;% 5C'% 3E ');% 20 // -% 3E% 20% 3C / script% 3EEsta% 20address% C3% B3n% 20de% 20mail% 20electr% C3% B3nico% 20est% C3% A1% 20protected% 20 against% 20spambots.% 20You% 20need% 20 to have% 20Javascript% 20 enabled% 20to% 20 can% 20 see it.% 20% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3C /');% 20document.write ('span% 3E');% 20 // -% 3E% 20% 3C / script% 3E "style =" color: # ff00ff ; "> i-% 20var% 20prefix% 20 =% 20'ma '% 20 +% 20'il'% 20 +% 20'to ';% 20var% 20path% 20 =% 20'hr'% 20 +% 20'ef '% 20 +% 20' = ';% 20var% 20addy234% 20 =% 20'nfo'% 20 +% 20 '@';% 20addy234% 20 =% 20addy234% 20 +% 20'mestizajoyeria '% 20 +% 20 '.'% 20 +% 20'com ';% 20document.write ('% 3Ca% 20 '% 20 +% 20path% 20 +% 20'% 5C ''% 20 +% 20prefix% 20 +% 20 ' : '% 20 +% 20addy234% 20 +% 20'% 5C '% 3E');% 20document.write (addy234);% 20document.write ('% 3C% 5C / a% 3E');% 20 // -% 3E% 5Cn% 20% 3C / script% 3E% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3Cspan% 20style =% 5C'display:% 20none;% 5C'% 3E ');% 20 // -% 3E% 20% 3C / script% 3EEsta% 20address% C3% B3n% 20de% 20mail% 20electr% C3% B3nico% 20est% C3% A1% 20protected% 20 against% 20spambots.% 20You% 20need% 20 to have% 20Javascript% 20 enabled% 20to% 20 can% 20 see it.% 20% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3C /');% 20document.write ('span% 3E');% 20 // -% 3E% 20% 3C / script% 3E "style =" color: # ff00ff ; "> nfo@mestizajoyeria.co-% 20var% 20prefix% 20 =% 20'ma '% 20 +% 20'il'% 20 +% 20'to ';% 20var% 20path% 20 =% 20'hr'% 20 +% 20'ef '% 20 +% 20' = ';% 20var% 20addy19796% 20 =% 20'nfo'% 20 +% 20 '@';% 20addy19796% 20 =% 20addy19796% 20 +% 20'mestizajoyeria '% 20 +% 20 '.'% 20 +% 20'com ';% 20document.write ('% 3Ca% 20 '% 20 +% 20path% 20 +% 20'% 5C ''% 20 +% 20prefix% 20 +% 20 ' : '% 20 +% 20addy19796% 20 +% 20'% 5C '% 3E');% 20document.write (addy19796);% 20document.write ('% 3C% 5C / a% 3E');% 20 // -% 3E% 5Cn% 20% 3C / script% 3E% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3Cspan% 20style =% 5C'display:% 20none;% 5C'% 3E ');% 20 // -% 3E% 20% 3C / script% 3EEsta% 20address% C3% B3n% 20de% 20mail% 20electr% C3% B3nico% 20est% C3% A1% 20protected% 20 against% 20spambots.% 20You% 20need% 20 to have% 20Javascript% 20 enabled% 20to% 20 can% 20 see it.% 20% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3C /');% 20document.write ('span% 3E');% 20 // -% 3E% 20% 3C / script% 3E "style =" color: # ff00ff ; "> m and the client must send the product and its original packaging in perfect condition to Mestiza (C / Narváez 40 28009 Madrid) through a private transport company or Post within the indicated period, accompanying the communication that we send you in your order and indicating the will to withdraw from the contract, your personal data and those of the order.Mestiza will not be responsible for the cost of said shipment.

Shipping address for changes: MESTIZA INTERNACIONAL COMERCIALIZADORA SL

Local offices

C / Narváez 40

28009 MADRID.

If you have any questions, you can contact us through our contact form on the web, to the mail-% 20var% 20prefix% 20 =% 20'ma '% 20 +% 20'il'% 20 +% 20'to ';% 20var% 20path% 20 =% 20'hr'% 20 +% 20'ef '% 20 +% 20' = ';% 20var% 20addy63775% 20 =% 20'customersupport'% 20 +% 20 '@';% 20addy63775% 20 =% 20addy63775% 20 +% 20'aristocrazy '% 20 +% 20 '.'% 20 +% 20'com ';% 20document.write ('% 3Ca% 20 '% 20 +% 20path% 20 +% 20'% 5C ''% 20 +% 20prefix% 20 +% 20 ' : '% 20 +% 20addy63775% 20 +% 20'% 5C '% 3E');% 20document.write (addy63775);% 20document.write ('% 3C% 5C / a% 3E');% 20 // -% 3E% 5Cn% 20% 3C / script% 3E% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3Cspan% 20style =% 5C'display:% 20none;% 5C'% 3E ');% 20 // -% 3E% 20% 3C / script% 3EEsta% 20address% C3% B3n% 20de% 20mail% 20electr% C3% B3nico% 20est% C3% A1% 20protected% 20 against% 20spambots.% 20You% 20need% 20 to have% 20Javascript% 20 enabled% 20to% 20 can% 20 see it.% 20% 3Cscript% 20type = 'text / javascript'% 3E% 20% 3C!-% 20document.write ('% 3C /');% 20document.write ('span% 3E');% 20 // -% 3E% 20% 3C / script% 3E "style =" color: # 808080 ; "> i nfo@mestizajoyeria.com or by calling 914 31 99 52

Exchange or return of the product in a MESTIZA store: At the moment it is only possible to make changes and returns in any of our stores located in:

C / Narváez, 28009 Madrid